Evernote CEO has acknowledged the stability, privacy, customer support and other issues highlighted by Jason Kincaid, former TechCrunch editor, in a blog post. The blog post by Kincaid got wide circulation thanks to Hacker News and Twitter.
In response Phil Libin, the founder and CEO of Evernote has written in a blog post that they are aware of the problems and will spend 2014 to impove the stability of Evernote and improve design with respect to simplicity. He said, “I could quibble with the specifics, but reading Jason’s article was a painful and frustrating experience because, in the big picture, he’s right. We’re going to fix this.”
He further said that:
“We gained many new users, but rushing to completely rebuild the app for the new platform resulted in stability problems that disproportionally hit longer-term customers, including ourselves. Since all Evernote employees are power users by definition, no one is more motivated to make Evernote better just for the sake of our own productivity and sanity. I’ve never seen people happier to just fix bugs.”
Libin said that the five design improvement areas of Evernote have been identified and included navigation, note-editing, sync, search and collaboration.