Nest Labs, a company that makes thermostats and other home equipment has put an end to all sales of its smoke detectors and alarms after discovering a defect which would turn off the alarm unintentionally.
Tony Faddell, the CEO and co-founder of Nest, has said that under a possible scenario, the Nest Wave feature, which allows the user to switch off the smoke alarm by waving a hand, could be activated inadvertently.
Faddell, in a blog post on the Nest website, has apologized for the problem which was spotted recently during tests in the laboratory. He said in the blog post:
“We observed a unique combination of circumstances that caused us to question whether the Nest Wave … could be unintentionally activated. This could delay an alarm going off if there was a real fire,” he said. “The fact that it could even potentially happen is extremely important to me and I want to address it immediately.”
He also said that Nest will disable the Nest Wave features in all WiFi connected devices while a future software update will address the underlying defect. He said that the possible fix will also involve regulatory approvals which might take up to three months
The company has said that those customers whose devices are not internet connected should disable the Wave feature themselves due to safety issues. They might also send the device back for a full refund of the product.
Google has recently acquired Nest for a price tag of $3.2 billion.